Discover just what exactly phone support entails inside the web hosting community.
If you've ever had a cloud hosting account before or you've dealt with any kind of online service, you probably know from personal experience that for some things it's better to talk to a live person on the phone rather than exchange support tickets or emails. If you'd like to find out more about a service before you decide to buy it or when something small-scale has to be made, for example, it'll be much easier and faster to get it done in real time. When you're able to connect with representatives by phone, it's very likely that you're working with an actual web hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different providers - from standard matters to dedicated technical support. Usually most of the providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved through e-mail and / or tickets.
Phone Support in Cloud Hosting
All of our cloud hosting
packages offer telephone support 14 hours per day even on official holidays, so that if you don't have an account yet, you're able to give us a call and learn more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you're able to contact the phone number that is closer to you. If you are a current customer, we can assist you timely with all the general and billing issues as well as with multiple tech issues so as to save you time and efforts - we acknowledge the fact that often it is easier to talk with a live person to get things done right away. Certainly, some matters simply cannot be taken care of on the phone, so in such a case you are able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to help you if you have any queries about the semi-dedicated server
plans that we offer. Whether you need to find out more about our plans, you have some billing issue or some general issue, you can just give us a call. Though some more technical issues could require a ticket in order to give time to our technical support crew to analyze, we will help you with various technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in another country, we also have a global number where you are able to contact us.