Tech Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be dealt with in maximum 60 minutes after the trouble ticket or e–mail is received. If your issue calls for further assistance from an admin, we will direct the support ticket or the email to the person in charge and we will leave a comment to inform you that more time will be required for discovering the optimal solution. And if you take advantage of our Administration Services package, any of the server administration services included there will be completed whenever you specify.
A First–Class Client Care Service
- We’ll be available to you round–the–clock to reply to any questions that you may have about our Web Control Panel and any of the apps that we have preinstalled for you on the dedicated hosting server. If you also require help tackling server administration procedures, you can take a look at our Administration Services package, which includes data backup disk space, OS updates every week, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
An Intuitive Help Section
Our Web Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the help articles also video versions which demonstrate all the actions that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.