Being able to communicate with your cloud hosting company when you have any type of questions or encounter any troubles is quite important and how quickly they'll answer back and take action is usually crucial, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to recognize genuine suppliers from resellers. The latter generally respond just to e-mail messages or support tickets and you may need to wait for a whole day or maybe more so as to receive a response. If the problem needs a couple of responses, you could end up losing several days so as to get a basic problem resolved. When you use a legitimate and reputable hosting provider, you should be able to get in touch with the support team anytime and receive a quick reply no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting packages are twenty-four-seven, therefore you can forget all about waiting for a few days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. In case you do have an account, you can open a support ticket in addition to the other three options for contact. You are able to select the most appropriate way to contact us based on where you are or what kind of equipment you're using. We can easily assist you for almost any webhosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt help, in particular when your website is not functioning effectively for some reason. Our Linux semi-dedicated hosting packages feature 24/7 customer and tech support, thus in case anything comes up, you will be able to use a number of ways to get in touch with us - phone line with a couple of local numbers worldwide, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and basic issues, which means that if you don't have an account yet, for example, you're able to get more details regarding our solutions, or we can assist you with less complex tech matters. The other two methods are for strictly technical issues or anything that's more time-consuming as it is much easier to follow the correspondence between you and our technical support team. The guaranteed maximum reply time for them is just 1 hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day so as to receive assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS
Every single virtual private server plan that we provide comes with 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers around the world, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it'll be much easier to track what is going on. The maximum guaranteed response time for all of the email messages and tickets is 60 minutes, however it rarely takes that long to get assistance. If you obtain the Managed Services upgrade that we supply, our admins will also help you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive timely support in general, let alone when you manage a whole server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour reply time guarantee whatever the matter. This service is free of cost for all of the issues with the server or the software that was installed from our admins through the setup, which means that you can contact us as many times as you'd like, even during holidays. You can either open a ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely surpasses 30 minutes as we have admins available 24 / 7. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you can add to your server plan from the billing Control Panel.