There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. It is the easiest medium of correspondence for many reasons. In the event that no technical support staff member is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste extensive bits of information without the need to worry about typos, and in case a certain issue requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the very same place, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re often separate from the hosting platform, so if you have to supply information or to adhere to guidelines, you will have to use at least two separate systems and this number may rise if you want to administer a number of domain names. Furthermore, lots of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come with an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the same location – invoices, files, emails, trouble tickets, etc., eliminating the need to go through different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just several clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you can pick a category and our system will present you with a number of educational articles, which will give you more information and which may help you resolve any given problem even before you actually send a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you wish to contact our client support team representatives, you’ll be able to send a trouble ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform as you will have to do with the majority of hosting companies on the marketplace. Our integrated ticketing system will permit you to submit a new ticket with ease and to go through older tickets using a clever search filter. Plus, you will be able to browse the relevant knowledge base articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can carry out all of these things without leaving your Hepsia Control Panel at any time, which implies that if you encounter any challenge or have a question, you can touch base with our support engineers and fix the issue at hand in less than an hour via a single platform.