If you’ve ever got any queries with regards to the web hosting service or if you experience a problem with your websites, you will have to get in touch with the hosting provider’s customer support team. It may not make any difference how fast they’ll respond when you've got an enquiry of a generic nature, but a problem like a mishandled web app update, for example, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to assist you, the longer the site will be down. If you offer services or goods online, any downtime will influence your website in a damaging way and you may lose current or potential visitors. A lot of hosting providers, predominantly resellers, reply to support tickets and emails within twenty four hours, but in the online era that is way too long, since customers will rarely return to a website that is not functioning correctly for a lengthy time interval.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting include a 1-hour reply time guarantee, which means that no matter what inquiry or issue you may have, we will always be there to lend you a helping hand. In reality, it rarely takes more than half an hour to get an issue sorted out or a query answered, and this is valid for both sales and technical matters. Our client support team members are available 24/7, even on weekends and public holidays, which goes to say that you will get swift assistance at any time. We realize precisely how expensive time can be, so by the time we answer your e-mail or trouble ticket, we’ll have examined the issue and, in case we haven’t figured out a solution, we will provide you with more information on what you need to do on your end – when the case requires it. With our support services, you can be certain that there will be someone to assist you momentarily, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff reps will be at your disposal all the time and they will answer any trouble ticket that you submit via our web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you have a generic inquiry related to your semi-dedicated server or you encounter some difficulty and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 365 days a year to address any billing, technical or general issue. In case you contact us about anything that’s within our capability, we’ll sort it out before we get back to you, which goes to say that you will not have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we will give you the necessary details – what possible solutions to try, what actions to take, etc.