Live Chat Support
Find out about the Live Chat service and just what it includes.
A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It's an efficient way to receive some information about the web hosting services or get some issue resolved since you're talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the low possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you are able to do something else while the representative examines the issue involved. What's more, you can become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you'll need to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we supply live chat support as well. You can get in touch with us every day, including weekends and holidays, and we can give you more details about the Linux cloud hosting
that we provide if you are not a customer yet, or about common and billing questions if you already have an account. Though for strictly technical matters you need to open a ticket to the technical assistance team, since such matters need more time to be resolved, you can still get in touch with us through the live chat for some tech information. For example, we can help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you considerable time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is accessible to all of our future and current customers. In case you're looking for a new hosting account, you are able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting packages
so as to select the best package for your web sites. If you already have an account with us, we'll support you timely with billing, general and first-level technicalmatters. Even though in some cases you'll have to open a ticket because there are troubles that can't be resolved on the live chat, we can help you with various common tasks, like installing an e-mail account in an email client or redirecting one domain to another one. As a result, you'll take advantage of prompt assistance and you will save many hours.