Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Answer Warranty

  • Each ticket you submit to the client assist Department will be responded to within about 60 mins. The regular queries shall be taken care of immediately. However, if the assistance request you have sent us calls for the assistance of a licensed technician, we are going to send the ticket to him and will let you know about the delay.

  • Top quality support service
  • Top–class Client Assist Service

  • We are on line for you 24 hours a day to deliver advices and customer support as well as to help you with any trouble that you may come across whilst handling your virtual server. We can easily support you with all installed in advance applications, such as your OS, server admin panel (with regards to the VPS type) and the Site Control Panel made entirely by our company.

  • Intuitive help center
  • An Educational Help Zone

  • In the Site Control Panel that is offered as a gift with your virtual server, you can find an educative Help section, incorporating all you need to be informed on when monitoring your web sites and software. We have integrated a wide array of how–to reports and video courses that present the basic website maintenance duties in an easy to read fashion.