A Sixty–Minute Response Guarantee
All your support requests will be dealt with in maximum 60 min after the support ticket or e–mail is submitted. If your case calls for additional assistance from an admin, we’ll forward the support ticket or the e–mail to the person in charge, right away and will leave a comment to inform you that more time will be required for arriving at a solution. If you order our Optional Admin Services package, all of the tasks included there will be carried out whenever you wish.
A Top–Class Tech Support Service
Our customer support staff will be at your disposal 24–7–365 if you require help with the Site Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. What is more if you require assistance with all the day–to–day admin tasks on your dedicated web hosting server, you can have a glance at the Optional Admin Services package, that includes data backup hard disk storage space, weekly OS updates, troubleshooting and software installation services, server monitoring and restarting services, etc.
An Intuitive Help Section
Our Site Control Panel has been pre–installed for each dedicated server. Among its functionalities is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of instructional articles also video versions that show all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.