You will find plenty of shared web hosting suppliers on the market today, but the majority of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to contact the company over the phone. The level of support that you will have through this method of communication may vary based on the service provider - several of them provide experienced telephone support, others offer general and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved with a trouble ticket, especially when the situation needs to be escalated. Nonetheless, it is good to find that you could always get in touch with your website hosting provider since there're tons of small-scale issues that can be taken care of efficiently and timely with a call, not mentioning that you're able to get more information about the services before you become a client.

Phone Support in Shared Web Hosting

We know that being able to consult with a live representative is rather important, that's why we have three support lines worldwide (USA, UK and Australia) and you're able to reach us over the phone for fourteen hours every day. If you consider obtaining one of our shared web hosting, for example, you will be able to give us a call and find more about our solutions prior to ordering so as to be sure that we meet all of the system requirements for your web sites. Following the order, you'll be able to call us about all the sales or billing troubles you may have, or receive any general or basic technical information that you need. We have tried to find the balance between telephone and ticket support, so for strictly technical matters you can use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

Every time you need more info about the semi-dedicated servers that we supply, you're able to call some of the three support phone lines that we have around the world - in the United States, the UK and Australia. In this way, you'll be able to check in advance if our solutions will be appropriate for your web sites. In case you're already our client and you've got a semi-dedicated account, you are able to reach us on the phone for 14 hours daily about any type of billing or common questions. For entirely tech issues you will have to employ our ticketing system and contact our tech support because sometroubles simply require extra time to be solved, still we will help you over the phone with various minor tech problems as well, saving you time and efforts.