If you ever experience a problem with your site and are incapable of coping with it on your own, ask the respective web hosting provider’s customer support staff to assist you to get the website back online. A speedy resolution would be the most optimal scenario, but a lot of hosting companies reply within twenty four hours and even more, particularly if you are doing business with a reseller. Even if the problem can be sorted out quickly, your site may not work satisfactorily or may not be reachable whatsoever for a lengthy period, so you may lose prospective customers since it’s quite unlikely that anyone would revisit a website that’s inoperative. This is why, you should make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely fashion. If a web application update does not proceed as planned or you erase something mistakenly, for instance, the website must be restored quickly in order to prevent lengthened downtime.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum response time for any trouble ticket that you submit or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Regardless of the essence of your inquiry or problem, we’ll lend you a hand straight away and will supply you with the necessary information to fix any problem with your websites. The actual response time typically does not surpass 15 to 20 minutes, which means that you can forget about waiting around for hours and hours on end to get an issue sorted out or what is even worse – waiting one whole day only to receive a reply that more info is needed whilst nothing is solved. We will offer you assistance in a timely manner since we understand how priceless time can be in the dynamic Internet realm. The one-hour response guarantee is valid for any billing or technical query that you might have related to our shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our hyper-fast support service. You’ll get a reply to any ticket opened from the hosting Control Panel or e-mail sent to our tech and client support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes far less time to explore and eliminate a problem. We’ll give you more information if the solution involves something that has to be done on your end. In case you contact us during official holidays or weekends, the response time will be exactly the same and considering the fact that our support team is working 24 hours a day, 7 days a week, 365 days a year, you will get swift assistance for any technical, general or billing issue regardless of what time of day or night it is.