A live chat is one of the several channels of communication offered by some website hosting companies as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster as compared to a support ticket and it'll make it less likely to misspell or misunderstand something as compared to a phone call with an agent. What's more, if the issue that you have needs some time to be reviewed and resolved, you'll be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat support service without spending a dime as long as you have world wide web access even when your web hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

Together with the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every day, including holidays and weekends, and we will give you more info about the shared web hosting that we provide in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Although for strictly technical issues you'll need to open a ticket to the technical support, since such issues will need additional time to be dealt with, you may still contact us through our live chat for some technical details. To give you an example, we will help you set up an email address in your email client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our semi-dedicated servers, you can get the the right answers for any questions you have or have numerous issues dealt with instantly. The service is available every single day, so that you'll be able to contact a representative even on holidays and weekends. In case you're unsure which package would be better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. If you are a current customer, you can get more info about billing issues, account settings and various common technical problems you may experience, for example in case you can't install an email account in a client on your computer. The live chat can save you time and effort no matter where you are or when you contact us.