Integrated Ticketing System in Shared Web Hosting
The ticketing system that we’re using for our shared web hosting is not separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can find any support ticket that you have submitted in the past, if needed. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a particular problem even before you submit a ticket. The response time is maximum sixty minutes, which means that you can obtain prompt assistance at any given moment and if our customer support staff recommends that you do something inside your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which implies that you will not require a separate platform to contact our tech support staff – you can do this on the spot in case you face a difficulty. Opening a new ticket requires a couple of mouse clicks and tracking down an older one is equally simple. Using our intelligent search box, you can swiftly track down any ticket that you have posted in the past. You can submit a ticket at any moment since our customer support team members are at your disposal 24-7-365 and answer in no more than sixty minutes, although it rarely takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about logging in and out of two or more platforms to resolve a simple issue.