In case you’ve purchased a hosting package and you’ve got certain inquiries connected with a specific feature/function, or in case you have confronted a certain obstacle and you need support, you should be able to contact the respective client care staff. All hosting providers use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, because of the fact that the quickest way to solve a problem most often is to send a ticket. This model of communication makes the replies exchanged by both sides simple to follow and permits the support team members to escalate the issue in the event that, for example, a server admin should step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will have to use at least 2 separate accounts to get in touch with the technical support team and to actually administer the hosting space. Non-stop switching between the accounts may be a drag, not to mention the fact that it takes a lot of time for most web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our shared web hosting is not separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can find any support ticket that you have submitted in the past, if needed. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a particular problem even before you submit a ticket. The response time is maximum sixty minutes, which means that you can obtain prompt assistance at any given moment and if our customer support staff recommends that you do something inside your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which implies that you will not require a separate platform to contact our tech support staff – you can do this on the spot in case you face a difficulty. Opening a new ticket requires a couple of mouse clicks and tracking down an older one is equally simple. Using our intelligent search box, you can swiftly track down any ticket that you have posted in the past. You can submit a ticket at any moment since our customer support team members are at your disposal 24-7-365 and answer in no more than sixty minutes, although it rarely takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about logging in and out of two or more platforms to resolve a simple issue.