24/7 Customer Support in Shared Web Hosting
We offer 24/7 customer, billing and technical support for our shared web hosting. Even if you are not our customer yet and you have questions, we can assist you right away and provide the needed info, to give you the choice to make an informed decision when you buy your new web hosting account. We are available anytime, including holidays and weekends, and we provide multiple means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers worldwide, so that you're able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With many different communication options, you are able to pick the best way to contact us and inquire about our services in case you do not have an account yet, or get support in case you're already our customer. You are able to give us a call, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with a one-hour response time guarantee, although it rarely takes over 20 min to get assistance whatever the complexity of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you're able to contact us anytime using various channels and the max time that you will have to wait for a reply is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on your server. To contact us about a technical matter, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to find out about our services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in various countries around the world. When you need support for third-party software that you are unable to install or operate effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.